Intelligent planning
Plan resources using skills, location, duration and priority.
IFS PRODUCTS
Send the right team to the right job with IFS FSM
GORDION IFS FSM consulting optimizes planning, mobile workforce, service contracts and spare-parts processes.
Product overview
Field Service Management (FSM)
IFS Field Service Management connects requests, planning, dispatch, mobile execution and post-service activities in one process. GORDION analyzes your service model and configures integrations, business rules and user experience around measurable operating goals.
Value for your business
First-time resolution
Give technicians the right customer, asset, parts and history context in the field.
Service visibility
Track the process from request through completion and billing.
Field Service Management (FSM)
Core capabilities
GORDION turns IFS capabilities into a practical solution architecture and delivery roadmap aligned with your processes.
Planning and Dispatch
Manage demand, capacity, routes and technician availability together.
Mobile Workforce
Standardize online and offline field execution.
Contracts and Service Levels
Track commitments, response times, scope and performance.
Parts and Logistics
Manage field inventory, parts demand and returns.
Let's begin