One service experience
Manage requests from different teams through a shared portal and consistent processes.
IFS PRODUCTS
Unify service delivery across the enterprise with IFS ESM
GORDION IFS ESM consulting connects IT, HR and enterprise service requests through shared workflows.
Product overview
Enterprise Service Management (ESM)
IFS Enterprise Service Management extends service practices beyond IT, bringing requests, approvals, cases and service workflows from multiple departments into one experience. GORDION designs the service catalog and workflows around your operating responsibilities and connects them with the IFS ecosystem.
Value for your business
Workflow automation
Accelerate repeatable tasks, approvals and routing with clear rules.
Measurable service quality
Monitor time, workload, service levels and satisfaction measures.
Enterprise Service Management (ESM)
Core capabilities
GORDION turns IFS capabilities into a practical solution architecture and delivery roadmap aligned with your processes.
IT Service Management
Incident, request, change, problem and knowledge processes.
Advanced Case Management
Case flow across technical support, field and back-office teams.
Employee Services
HR, facilities, finance and shared-service requests.
IFS Cloud Integration
Service processes connected with ERP, EAM and FSM data.
Let's begin